Usage Detail reportslet you analyze the individual voice calls, messages, and data usage records incurred by the wireless numbers on the account. These reports present information about specific types of usage, including date and time of the usage, number dialed (or incoming number), where the usage took place (location of the wireless device), the rate period and feature of the usage, the duration of the usage (either length of time or amount of data), and any other charges associated with usage.
Due to the volume of usage details, these reports tend to be very large. In order to make these reports manageable in size and content, we recommend including only a limited amount of data on a single report. For example, include a single Billing Account or only a small number of wireless numbers for a single report.
The average wireless number incurs 300 usage records per billing period.
The following pre-defined Usage Detail reports are available:
Usage Detail Report | Description |
All Calls (Voice) | Includes voice usage only. This is typically all standard calls placed from a wireless device. |
Data | Includes data transactions rated in Kb. Data usage records include tethering to a PC, downloading music or ringtones, and sending images or files over the internet. |
Messaging | Includes all messages sent to or from a device, including Short Message Service (SMS) and Multi-Media Service (MMS). |
Mobile Purchases & Downloads | Includes the details of mobile purchases or downloads of any proprietary content offered by AT&T or from a third-party provider. Examples include ringtones, games, tools, horoscopes, date chat, jokes, graphics, and interactive TV. |
Roaming Calls − Voice | Includes only voice calls that are rated as Roaming usage. This report does not include voice calls originating from outside the Home Calling area that are rated as Home calls. |
View Usage Detail Reports
1.From Menu Options, under Reports, click Bill Analysis. The Reports homepage appears.
2.Under Usage Reports, select one of the icons to the left of a Usage Detail report to view the pre-defined report immediately.
OR
3.(Optional) Click the name of the Usage Detail report. The report modification page for the selected report appears, with the Value Selections tab open by default.
After you select a Usage Detail report, you can specify restrictions on the Value Selections tab on the report modification page. To view an entire Foundation Account, no restrictions are required. See Use Report Modifications.
4.(Optional) On the Invoice Months menu, select whether you want the report to display by month or by date and then select the months or dates you want to appear on the report.
5.(Optional) Click All Foundation Account to specify the Foundation Account to include in the report. The Foundation Account page appears.
This Foundation Account page is slightly different from other account selection pages, as it allows for multiple Foundation Account selection.
6.Optional) Change the desired Foundation Account. See Select Foundation Accounts. Use this option to change the Foundation Account you want to appear on the report from what is previously selected. The report modification page refreshes with the new selected Foundation Account or Accounts displayed.
If selecting multiple Foundation Accounts, all Foundation Accounts must have the same Cycle Close Date.
7.(Optional) Specify additional restrictions:
All Billing Account – Select to specify which Billing Account to include in the report.
All Wireless Number – Select to specify which number to include in the report. (You can select only one wireless number at a time.)
All Feature Category – Select to specify which Feature Category to include in the report.
8.(Optional) Select from the following options:
Show Zero Amounts – Select to display entries that have no charges for the given month.
Download Default Report –Select to download a fixed, non-customizable report with default columns from an eBill version before June 2013.
Include User Defined Label (UDL) - If grouping by UDL, specify one of the four UDL values associated with the Foundation Account. You can select only one UDL label at a time.
Group by UDL is available only when you select a single Foundation Account.
Schedule this Report – Select to set up report recurrence for reports with one FAN.
Date Format MM/DD/YY – Select to change the date format to MM/DD/YY.
Use Custom Hierarchy − Select to automatically add the Custom Hierarchy Path column to the report.
When you add a Custom Hierarchy Path to any of the applicable reports and the response exceeds the current 10 second threshold, you'll be prompted to submit the report offline.
9.(Optional) Make additional changes by selecting options in the remaining tabs on the Report modification page. You can make changes to Sorting, Summarization, Columns, Output Format, Filters, and Highlighting.
10.At the bottom left of the page click View Report. eBill starts to generate your report. The report appears when it's available.
If a report takes more than 10 seconds to generate, it will be forced to an Offline ReportStatus. See Download Offline Reports. You can continue using eBill while the report is created. By default, you'll receive notification when an offline report is complete. See Offline Report Ready Alert.
Related Topics
Reports for Billing and Reporting Foundation Accounts
Create Customized Reports
Buttons, Links, and Icons
